Goodcall

What is a Goodcall number?

A Goodcall number is a unique phone number assigned to each agent, connecting your AI to customers. You can choose a local area code to maintain your brand identity. This number works alongside your existing business line, allowing call transfers to your staff or giving them a chance to answer before the AI. For quick deployment, you can use your Goodcall number on your website, Google Maps, and social profiles to start automating customer interactions.

What if I want to keep my existing number on my site and social channels?

If your current number is essential to your brand, you can set up conditional call forwarding through your phone provider. This allows calls to your existing number to be forwarded to your Goodcall number when the line is busy or unanswered.

What makes Goodcall different from other AI phone assistants?

Goodcall has been developing conversational AI since 2017 and focuses on delivering reliable, production-ready solutions. With a combination of human review and automated checks, every call is monitored to ensure consistent quality and performance.

What are some ways that other businesses have deployed Goodcall agents?

Goodcall agents are used by businesses of all sizes to handle inbound calls. They can act as a backup when staff are busy or as the first line of support. Common use cases include answering customer questions, managing appointments through calendar integrations, capturing and updating lead information in CRM systems, and offering personalized service using customizable logic.

What makes it so easy to set up Goodcall agents for my business?

Setting up a Goodcall agent is simple and requires connecting your business listing, website, or providing basic details. You can customize features like lead capture flows, logic, scheduling, CRM integrations, and response skills. The platform provides full control over your agent's behavior from day one.

How will my customers react to speaking with an AI?

As consumer expectations for AI grow, so does their willingness to engage with intelligent systems. Goodcall's human-like voices and fast response times improve customer experience. In optimized scenarios, interaction rates can be very high. It is recommended to clearly disclose to customers that they are speaking with an AI.

Can I customize what my agents say?

Yes. You have full control over what your agent says, from greeting to closing. Agent skills and flows can be customized to handle any caller question or request, giving you complete control over the conversation.

What happens if my agents encounter questions they cannot answer?

For complex queries, your agent can transfer the call to your business line or a specific person. You can also configure workflows to take messages, send links, or schedule callbacks. The system is designed to avoid handling tasks it is not equipped for and allows you to improve workflows over time.