grebwin Online Casino & Sportsbook

Which documents does KYC verification require?

grebwin requires a photo of your identity card (KTP, passport, or driving licence) and proof of address (utility bill, bank statement, or rental agreement issued within the last three months). Upload both documents via your account settings. We review submissions within one to two business days. Once verified, your account is cleared for withdrawal requests.

Are there fees on a deposit or withdrawal request?

grebwin does not charge deposit or withdrawal fees. Payment processing costs (if any) are borne by the platform. Withdrawals return to your original payment method at no charge. Some payment providers (DANA, e-wallet, mobile banking) may impose their own small fees; check with your provider. Bank transfers via local payment, online payment, e-wallet, or mobile banking incur no grebwin surcharge.

Is demo mode available, and how does it work?

Yes, grebwin offers a demo or practice mode for many slot games and some tournament formats. Demo play uses virtual credits and does not require a real deposit. You can switch to demo mode from the game menu to learn rules and mechanics. Demo balance refreshes daily; wins in demo mode do not convert to real funds. Demo mode is a free way to explore grebwin's game library before committing real money.

What are free bets and free spins, and where do they appear?

Free bets and free spins are bonus credits tied to specific games or tournaments. They appear in your account dashboard under "Active Bonuses" when you qualify (e.g., after a new-account deposit or during a promotion). Free spins work only on designated slot games; free bets apply to selected football or casino markets. Bonus terms outline the rollover requirement and expiry date.

How does grebwin handle account data?

grebwin stores account data on secure servers with SSL encryption. We do not share your personal information with third parties for marketing or sales. Payment details are encrypted and never stored in plain text. Account records are retained for the duration of your membership plus a regulatory retention period. You can request a data export or deletion via the help centre.