Groups Department

Is Groups Department software, a service, or both?

Both. The core is a multi-tenant platform that your team can run themselves. For some markets, we can also act as your “outsourced groups department” and operate using the same tooling and playbooks.

Who owns the relationships and the data?

You do. Each tenant (agency, operator, supplier) has its own secure data slice. Groups Department simply provides the shared rails so that operators, resellers, suppliers and travellers can work from the same live information—without losing control of their own relationships.

Can we use it just as a tour operator or just as an agency?

Yes. You can run Groups Department purely as an operator stack, purely as an agency/advisor CRM and ops tool, or as a shared operator–reseller environment. The economics engine (nett, override, commission bands) is optional but ready when you are.

How do suppliers fit into the picture?

Suppliers can be as light or as involved as you like. At a minimum, you store their contracts, nett rates and contacts in the platform and send them clean rooming lists and manifests. If they opt in, they can also use a supplier dashboard or API to respond to quotes and keep rates current.

Do travellers need to download an app?

No. Travellers receive a secure Trip Hub link per group (and optionally per traveller). It behaves like an app on their phone (PWA), but runs in the browser—so there’s nothing to install from an app store, and you can update docs instantly. Groups Department The shared operating system for group travel teams. © Groups Department. All rights reserved.