Crisp Knowledge Base

How to install the Crisp live-chat chatbox on my website

<p><em>This article explains how to add Crisp Live Chat to your website.</em></p> <p>The installation method depends on how your website is built. For most custom websites, you can paste the Crisp chatbox script in your HTML. If you use a CMS or ecommerce platform, use the dedicated guide for your platform instead.</p> <p><strong>In this guide:</strong></p> <ul> <li><strong>Install Crisp on a custom website</strong> → copy the script and paste it in your HTML</li> <li><strong>Use a platform-sp

How to use Message Triggers and Quick Replies in Hugo AI Agent

<p><em>Learn how to use Message Triggers and Quick Replies to adapt your Crisp chatbox based on visitor behavior and context.</em></p> <p>Message Triggers let you automate chatbox actions, such as opening the chatbox, showing a message, playing a sound, or changing the quick replies visitors can click. They help you guide visitors toward the right action at the right moment, without waiting for them to start a conversation.</p> <p>| Message Triggers are available on the Crisp Mini, Essentials, and Plus plans.</p> <p><strong>In this gu

How to replace the default chatbox button with a custom one

<p><em>Learn how to open the Crisp chatbox from a custom button on your website.</em></p> <p>You can create your own <strong>Chat with us</strong> button and use the Crisp JavaScript SDK to open the chatbox when the visitor clicks it.</p> <hr /> <h1 id="dcolor0080ddopenthechatboxwithjavascript">${color}[#0080dd](Open the chatbox with JavaScript)</h1> <p>Use <strong>chat:open</strong> to open the Crisp chatbox.</p> <pre><code class="js language-js">$crisp.push(["do&quot

How to connect Whatsapp Business with Crisp

<p><em>Learn how to connect WhatsApp Business Platform to Crisp so WhatsApp messages can be handled from your shared Inbox.</em></p> <p>Crisp is a <strong>WhatsApp Business Solution Provider</strong>, which means you can connect a WhatsApp Business phone number to your Crisp workspace and manage WhatsApp conversations alongside your other channels. This guide covers the first connection, coexistence with the WhatsApp Business app, number migration, templates, pricing, and useful next steps.</p> <p><strong>Use this guide to jump to the

Crisp EU GDPR compliance status

<p><em>Learn how Crisp handles GDPR compliance, data processing, privacy rights, and related security practices.</em></p> <p><strong>The European Union’s General Data Protection Regulation (GDPR) is a regulation that aims at harmonising EU Member State’s data privacy laws. This article describes the GDPR compliance status of Crisp.</strong></p> <p></p> <p>| <strong>If yo

Crisp Cookie Policy

<p><em>Learn what is the Crisp Cookie Policy.</em></p> <p><strong>The website, Crisp.chat, does not collect personal identifiable cookies when you visit us. We do collect anonymous information, such as, for example, how often website visitors engaged with our website.</strong></p> <p><strong>Crisp collects only the necessary and functionality cookies related to its software app and chatbox in order to make those products available to the users. </strong></p> <p><strong>By default, Crisp does no