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Introduction to Telegram Channels

<p><a href="https://telegram.org/en/article/introduction-to-channels-1qyruqs/">Telegram channel</a> gives you access to a super-fast, simple, and free platform used by over 500 million people around the world through any mobile device. Telegram is a cloud-based instant messaging service - similar to WhatsApp and WeChat - with a focus on speed, openness, and security. It's open source and encrypted end-to-end, meaning that all data sent and received via Telegram cannot be deciphered when intercepted by your ISP, network administrator, or other third parties.</p&gt

Adding a Telegram Channel

<p>You can add a Telegram channel just like you would any other channel: simply log in to your account with us, navigate to the settings page, and click + <strong>New channel.</strong> Select the Telegram option, which is the first. </p> <p>You'll be asked to enter an authentication token from your Telegram Bot, which is provided after you create it in Telegram. You will need to <a href="https://telegram.org/">create a Telegram account</a> and download the app to your device. Follow the instructions provided below to create your Bot.</p&gt

Twilio Supported Countries for Two-Way SMS

<p><a href="/en/article/adding-a-twilio-number-12wk04v/">Twilio</a> two-way SMS messages allow you to carry on a conversation by both sending and receiving text messages. See more about using two-way SMS via Twilio <a href="https://support.twilio.com/hc/en-us/articles/235288367-Receiving-Two-Way-SMS-and-MMS-Messages-with-Twilio">here</a>.</p> <p>While not complete, the list of <a href="https://support.twilio.com/hc/en-us/articles/223183068-Twilio-international-phone-number-availability-and-their-capabilities">Twilio'

Configuring a Webhook with Airtable

<p><a href="https://airtable.com/">Airtable</a> enables you to build and organize databases for just about any project you could imagine. The basic version is totally free to use and allows for real time collaboration with team members, making it an ideal data organization tool.   </p> <p>In the example below, we're using the <a href="/en/article/calling-a-webhook-adicxq/">Call Webhook</a> action in a flow to look up sales agents by zip code as stored in an Airtable database that we've created.   

Contact Variables

<h2 id="contactvariables">Contact Variables</h2> <p><strong>@contact</strong> - references the contact receiving the message. This is the active contact - the person whose responses are being handled by the workflow. When using the <a href="/en/article/send-somebody-else-a-message-6p85ec/">Send a Message to Someone Else</a> action, <strong>@contact</strong> refers to the contact or group of contacts to which the message is being sent. Each extension, e.g. <code>@contact.name</code> or <code>@contact.fie

Adding a Twilio Messaging Service

<p><img src="https://storage.crisp.chat/users/helpdesk/website/c2e575fba60ea800/8b30f99c-09b2-4d31-9be1-c09abf_y9xu4o.png" alt="" /></p> <p><a href="http://twilio.com/">Twilio</a> recently optimized its platform to accommodate programmatic SMS messaging at scale. This upgrade allows for the creation of a messaging service, which enables you to dedicate multiple local Twilio numbers to a single channel, and improve SMS delivery with phone number intelligence via the <a href="https://www.twilio.com/sms">Programmabl