HelpSite.com: Simple AI‑Powered Knowledge Base Software

What is HelpSite?

HelpSite is a simple, AI-searchable knowledge base. Publish a public help center, keep private internal SOPs, and let sourced AI answer repeat questions — all from one account.

How is it different from Notion or a wiki?

Each was built for a different job. Notion, Google Docs, and wikis are great for writing things down, but not for finding them — and they sit behind a login, so customers never see them. HelpSite is built to answer repeat questions: a searchable help center you can make public or keep private, with AI answers grounded in your own articles.

Do I still need a separate help desk?

Maybe not. HelpSite isn't a ticketing system — it's the self-service layer that answers repeat questions before they become tickets. If most of your support is the same questions over and over, a good help center can mean you need a help desk far less, or not yet at all.

Can I run a public help center and a private internal knowledge base together?

Yes. Run public articles for customers and private SOPs for your team in the same workspace, and control who can see each one.

Is the AI accurate, or will it make things up?

AI answers are grounded in your own articles, not the open web, and each one links to its source so readers can check it. When it isn't confident, it points people to a human instead of guessing. It's only as good as the articles behind it — which also means you control what it can say.

How hard is it to move our existing docs over?

Import from Notion, Google Docs, and Slack, and let AI help organize as you go. Most teams are live in an afternoon, and our team can help build it from your existing docs.