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When should my order arrive?

Order processing takes 1-2 business days. After dispatch, estimated transit time is 2-4 business days. Allow approximately 3-6 business days in total.

How will I receive shipping updates?

We send shipping confirmation and tracking information when your order is dispatched. Tracking may take time to update after the carrier receives the package. If your address cannot be served, we will contact you and refund any unfulfilled order rather than charge an undisclosed shipping fee.Read the full policy

What happens if delivery is delayed?

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate, and offer the choice to consent to the delay or cancel for a prompt full refund. We do not assume your consent where affirmative consent is required.

Which items can I return?

You may request a return within 30 calendar days after delivery. We accept unused items in their original condition with included parts and accessories. We also accept returns when we shipped the wrong item or the item arrived damaged, defective or otherwise affected by our fulfillment error.

How do I arrange a return, and who pays the postage?

We pay return shipping for all eligible returns, including unused-item returns and returns caused by our fulfillment errors. There is no restocking fee. Email [email protected] with your order number, the item and the reason for return. For a damaged or incorrect item, include photographs if available; we will help if photographs are not practical.We will send return instructions and a prepaid shipping label.