Hoop

What is Hoop?

Hoop helps subscription brands retain more customers at the point of cancellation. It plugs into Gorgias or Zendesk and intercepts cancellation tickets to run custom conversational save flows in your brand voice. Cancel tickets get answered 24/7, even when your team is offline. You test new save offers by changing the policy in plain English, and save rate climbs as you learn what works. Other AI CX tools try to answer every kind of message and tend to fall flat on the actual save conversation. Hoop is built for one thing: boosting save rate. With CAC climbing, retaining subscribers is the che

How does Hoop work?

Hoop reads every cancel ticket the moment it lands in your helpdesk. The agent has a real conversation about why the subscriber wants to leave and picks the offer most likely to keep them. When they accept, the change writes back to your subscription billing tool. Every reason, offer, and outcome gets logged.

What does Hoop integrate with?

Hoop works with Gorgias and Zendesk on the helpdesk side, and Recharge, Skio, or native Shopify subscriptions on the billing side. Setup takes about 20 minutes via OAuth. No migration required.

How does Hoop A/B test save offers?

You test save offers by changing the policy in plain English. Tell the agent to try a new offer for a specific segment, and it runs alongside the existing offer until you see which converts better. No rewriting macros or retraining a team to roll out a test.

How is Hoop different from Gorgias AI or Intercom Fin?

Gorgias AI and Intercom Fin are general-purpose support automation. They handle cancel tickets the same way they handle every other ticket. Hoop is purpose-built for subscription retention. Every cancellation gets a real save conversation with a tailored offer, and the headline metric is recurring revenue retained.

How much does Hoop cost?

Pricing scales with cancellation volume. Book a demo and we'll walk through the math for your numbers live.

How long does Hoop take to set up?

Most subscription brands are live within a week. Our team handles the integration and ingests your last 90 days of cancellation history. From there, we work with you to write the retention policy in plain English. You run sandbox tests, then go live when you're confident.

Is Hoop safe to use on customer-facing email?

Yes. Hoop runs in draft mode by default during onboarding, so your team reviews every reply before it goes out. Once you're confident in the output, you can let Hoop send replies on its own for cancellation tickets only. Your team can intervene at any point, and Hoop never touches ticket categories outside the cancellation queue.