AI Chatbot for Ecommerce & Marketplaces

What is HoverBot and who is it for?

HoverBot is a product-aware AI chatbot platform for ecommerce, marketplace, and B2B SaaS teams. It uses retrieval-augmented generation (RAG) to answer customer questions from your own catalog, policies, and help content, with built-in PII masking, policy guardrails, and confidence-based handoff to human agents. Typical buyers are heads of support, RevOps, and growth at companies with 10–500 employees running web chat and WhatsApp. HoverBot was founded in 2024 and is headquartered in Singapore.

How much does HoverBot cost?

HoverBot is currently available through a design partner program with custom pricing based on conversation volume, integrations, and required guardrail configuration. Design partners get discounted pricing, a dedicated onboarding engineer, and direct input into the product roadmap. Contact the HoverBot team at https://www.hoverbot.ai/request-demo for a quote.

How easy is it to install HoverBot on my website?

Installing HoverBot is simple. Add a lightweight JavaScript snippet to your site and you're live — no coding experience required. There are also plugins and guides for WordPress, Shopify, and Webflow. Most customers install the widget in under 30 minutes and complete full knowledge-base training within 7–30 days.

How long does it take to go live with HoverBot?

A typical HoverBot implementation takes between 7 and 30 days end-to-end. Installing the widget takes under 30 minutes. Connecting a knowledge base, tuning answer quality, configuring guardrails, and setting up human handoff routing makes up the rest of the window. Design partners get a dedicated onboarding engineer to compress this further.

How accurate is HoverBot at answering customer questions?

HoverBot achieves 80–90% response accuracy on topics that are documented in your knowledge base. Accuracy is driven by retrieval-augmented generation (RAG), which grounds every response in your own content instead of generic LLM knowledge. When confidence is low, HoverBot hands off to a human agent instead of guessing — you can tune the confidence threshold per topic.

What languages does HoverBot support?

HoverBot supports more than 50 languages out of the box, including English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Chinese (Simplified and Traditional), Japanese, Korean, Arabic, Hebrew, Hindi, Indonesian, Malay, Thai, Vietnamese, and Russian. Customers can deploy a single multilingual bot that auto-detects the visitor language and responds in kind.

Does HoverBot integrate with Shopify?

Yes. HoverBot connects to Shopify to pull live product data, inventory, pricing, and order status into conversations. This lets the chatbot answer questions like 'Is this in stock in size M?' or 'Where's my order?' with real-time, account-specific data instead of static FAQ snippets.

Does HoverBot work on WhatsApp?

Yes. HoverBot runs on both web chat and WhatsApp Business, sharing the same knowledge base, guardrails, and handoff rules across channels. A single conversation can span WhatsApp and a human handoff in your support tool without losing context.