Ibercasetas

What is the deadline for returning or exchanging a booth?

Ibercasetas accepts returns of unassembled units, in their original packaging and in perfect condition, up to 15 days from the date of purchase.

What do I do if the booth arrives damaged or is missing parts?

You must inspect the order upon receipt and, if there is any visible damage or missing components, report it immediately to the carrier and send photos to the email: [email protected] . Within 48 hours, the missing parts or a complete replacement will be provided free of charge.

Are there any fees associated with the refund?

Yes, it will apply: Round-trip reshipping costs , except in cases of damage. Bank charges for transactions.

What conditions must be met for a return?

The booth must be: New, unassembled and in original packaging. All hardware, manuals and parts included. If assembly, missing parts, or damage is detected during return, no refund will be accepted.

What is the order cancellation policy?

You can cancel your order before it leaves the warehouse at no cost, except for a 3% bank fee if the charge has already been processed. Once dispatched, it is considered a refused delivery.