InVision Technology Solutions

How soon can you start?

Usually we are able to start the on-boarding process the next day after we get an approval from our client. Depending on your specific case the on-boarding can take from 1 to 4 weeks.

Do you monitor systems 24/7?

Yes, our IT support system administrators and network monitoring systems watch over the network 24/7 and identify issues before they turn into bigger problems. We identify and monitor all mission critical systems and applications for our clients.

Do your technicians maintain current vendor certifications?

Yes, our Systems Administrators hold various industry certifications and are required to keep their technical skills current through on-going training.

Do you require contracts?

No, we do not require service commitment time period in order to provide services.

Do you do Microsoft Office 365 migrations?

Yes, we have done numerous Office 365 migrations for many businesses. We are a certified Microsoft Partner and a certified Office 365 provider.

How long does it take to speak with IT System Administrators?

We offer 24/7 support. If an emergency problem arises, we respond to our clients’ support needs, including on weekends. If it is a non-urgent service request, our client coordinators will open a ticket and a follow up will be made during normal business hours 8:00AM-5:00PM. On average our response time is 5 minutes. Our IT systems administrators are extremely fast at replying to emails and taking calls.

What are Managed IT Services (MSP)?

Managed IT services are the practice of outsourcing a company’s IT support needs to a third party organization that specializes in these services. It is a proactive approach to managing the IT infrastructure of any company that has more than a handful of computers. Organizations usually delegate IT operations to Managed IT Service Providers (MSPs) to address those responsibilities. This model is an alternative to the more reactive break-fix or on-demand outsourcing model.

Can I get a quote over the phone?

Yes, we can provide an estimate based on your current infrastructure. We need to collect some information about your company and we can give you an estimate over the phone. This process usually takes about 15 minutes.