iTour

What countries do you ship to?

We primarily ship to the United States, Canada, the United Kingdom, EU countries, and select neighboring countries. Please refer to our Shipping Information page for the full list of supported destinations.

How long does shipping take?

Orders are usually shipped within 1 business day. Delivery times depend on your location—typically 2 to 5 business days within the US, and around 5 to 10 business days for Canada, the UK, and most European countries. Once your order has shipped, you’ll receive a tracking number, so you can monitor your package every step of the way.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and bank transfers. All payments are securely processed.

If I buy your translation device, do I still need to pay for the software?

No, if you purchase our translation hardware (such as earbuds, handheld translator, or smart glasses), you get lifetime free access to the companion software — no subscriptions or extra fees required. We also offer standalone translation software with a wide range of features and formats. However, some advanced features require purchasing credits to unlock full functionality. Compared to software, buying our hardware is more cost-effective—you get full access to the integrated translation software completely free for life.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account and visiting the Order History section.