jangkar55

Which documents does KYC verification require?

KYC verification requires a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months). Upload clear photos of both documents through your account settings. Verification typically completes within subject to verification to 2 hours.

What happens if a transaction does not complete?

If a deposit fails, funds return to your payment method within 1–3 business days. Check your transaction history in your account to confirm the status. If a withdrawal does not arrive after the expected window (subject to verification depending on method), contact our support team with your transaction ID. We will investigate and reprocess if needed.

What is the difference between live-dealer tables and slots?

Live-dealer tables feature real dealers and cards streamed from a studio — blackjack, roulette, baccarat, and Dragon Tiger are common options. Slots are automated games with spinning reels and fixed payout tables. Live tables require real-time interaction; slots are self-paced. Both use certified random-number generators to ensure fair outcomes.

What are the typical terms for a bonus offer?

Bonus terms vary by offer. New-account welcome bonuses typically apply to the first deposit only and carry a playthrough requirement (bet the bonus amount a set number of times before withdrawal). Weekly cashback has no playthrough but is calculated on net losses. All bonuses expire if unused within 30 days. Review the specific terms displayed during account signup.

How does jangkar55 handle account data?

Your account data — email, KYC documents, payment details — is encrypted and stored securely. We do not share personal information with third parties without your consent. You can request a data copy or account deletion by contacting support. Data retention complies with local privacy regulations and is deleted after account closure following a standard retention window.