Juice Factory

Do you store my prompts and AI responses?

No. All inference runs as stateless computations. We do not store the content of your prompts or AI responses in databases or object storage, only processing them in RAM during computation.

Do you use our data to train models?

No. Customer data is never used to train or fine-tune our models. Training only occurs on separate, controlled datasets – never on individual customer prompts or responses.

What logging is done during inference?

By default, we only log technical metadata (e.g., customer ID, model, token count, response time) for operations, billing, and capacity planning. No prompt or response texts are stored in the default mode.

Can we enable content logging if needed?

Yes. For certain customers and use cases, we can activate content logging for debugging or quality work. In that case, prompts and responses are logged for a limited time period and automatically deleted after X days according to the agreed retention policy.

How can we verify that you follow this?

We have a documented data flow map, clear logging policies, and separate environments per customer. Additionally, you can access our security procedures, audit documentation, and – for larger customers – conduct technical and legal reviews together with us.

What applies specifically to customers in defense and critical infrastructure (e.g., MilDef)?

For customers in defense and critical infrastructure, we can run dedicated instances with enhanced transparency. They gain access to their own log data, can review which fields are logged, and set their own strict retention (e.g., automatic deletion after X days).