LaunchOS

What should I do if I haven't received the license email?

After payment, you will receive two emails: a receipt and a license email. The license email may arrive a few minutes later than the receipt. If you only received the receipt, please check your spam folder, as the license email may have been incorrectly marked as spam by your email provider. If you received neither email, it usually means an incorrect email address was entered during checkout, or your email service cannot receive emails normally. No matter the situation, don’t worry—contact us via the email below to resolve the issue.

What if activation fails or there is a network error?

Please ensure your Mac is connected to the internet. If you are currently using a VPN, network proxy, or firewall, please temporarily disable them and try activating again. If the issue persists, it might be due to your local network restrictions. You can try switching to another network, such as a mobile hotspot, and activate again. If the problem still remains, please contact us via the email below.

Do I need to repurchase the license when changing devices?

You do not need to repurchase. If you change your device, simply remove the old device during the activation process. You can also manage your devices in the Settings-About-Device Management interface.

Why is LaunchOS not available on the App Store?

Because of App Store review rules, third-party developers usually cannot publish a replica of a native system app, even when that original app no longer works in the latest system. LaunchOS closely restores the classic Launchpad experience, which is exactly why it is not a good fit for App Store distribution. LaunchOS payments are processed by Paddle, which is also used by software companies such as MacPaw, the team behind CleanMyMac. Paddle protects your payment information. We only collect the email address needed for license management, such as sending, recovering, or resetting a leaked lic

Is there a free trial available?

Of course! LaunchOS offers both a Basic and a PRO plan. The Basic plan is completely free, while the PRO plan includes a 7-day free trial. After the trial ends, you can choose to activate it or continue using the Basic plan.