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What happens if a transaction does not complete?

If your deposit or withdrawal does not complete, the funds are returned to your source account within 24–48 hours. Check your transaction history in the account dashboard to confirm the status. If the issue persists, contact our support team via live chat or email with your transaction ID. We will investigate and resolve the matter within one business day.

Is demo mode available, and how does it work?

Yes, demo mode is available for most slot games and live-dealer tables. Log in to your account, navigate to the game, and select "Play for free" or "Demo mode." You receive virtualcredits to play with. Demo mode lets you explore game rules and features without risking real money. Winnings in demo mode cannot be withdrawn.

What are free bets and free spins, and where do they appear?

Free bets and free spins are promotional credits applied to your account after you meet eligibility criteria — such as a first deposit or weekly activity threshold. They appear in your account dashboard under "Active Promotions" or "Bonus Balance." Free spins are tied to specific slot games; free bets apply to sports or live-dealer markets. Check the promotion terms for wagering requirements and expiry dates.

How can a user adjust account preferences or pause activity?

Log in to your account and navigate to "Settings" or "Account Preferences." You can adjust your language, notification settings, account preferences, and withdrawal preferences. To pause activity temporarily, select "Account Pause" and choose a duration (7 days, 30 days, or custom). During a pause, you cannot log in or place bets. To resume, contact our support team with your account details.

Are there fees on a deposit or withdrawal request?

Deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking carry no platform fee. Bank transfers (local payment, online payment, e-wallet, mobile banking) may incur a small bank fee depending on your bank. Withdrawals are fee-free. Processing times vary by method: e-wallets take subject to verification; bank transfers take subject to verification.