Lugg

What hours does Lugg operate?

Lugg is available Monday–Saturday from 7 AM–10 PM and Sunday from 7 AM–9 PM. You can book on-demand and have movers at your door in as little as 30 minutes, or schedule for the hour of your choice up to 60 days in advance. Hours may vary by region. HolidaysLugg is closed on Thanksgiving and Christmas Day. We operate on all other holidays, including New Year's Day, Fourth of July, and Labor Day. Hours may be reduced on select holidays — check the Lugg app or lugg.com for the most up-to-date availability.

Does Lugg provide in-home, room-of-choice placement?

Yes — every Lugg includes in-home, room-of-choice placement. Your Luggers will bring your items inside and place them in the room you choose, including upstairs or downstairs, as long as there's safe access. There's no extra charge for this — it's included with every booking. A few things to prepMeasure doorways, hallways, and stairwells in advance to make sure your items will fit throughClear a path to the room where you want each item placedHave a backup plan — if an item doesn't fit in the intended space, let your Luggers know where you'd like it placed instead

How many items are included in the price of the Lugg?

There's no item limit. A Lugg includes as many items as can safely fit in the vehicle you book, whether that's a Pickup, Van, XL, or Box Truck. Your crew will load everything they can in a single trip. If everything doesn't fit in one load, you can add an extra stop to your booking for a second trip, or book a separate Lugg. For help choosing the right vehicle size, check out What are the dimensions of Lugg trucks and vans?.

What are the dimensions of Lugg trucks and vans?

Lugg has six vehicle options. Compare the dimensions below to what you're moving before you book — and when in doubt, size up. Lite: 6 ft+ long × 4.5 ft wide1 Lugger + pickup truck. Tailgate can be left open for extra length. Items are secured with straps. Your Lugger will bring a tarp, but we recommend an enclosed vehicle for rain or snow. Pickup: 6 ft+ long × 4.5 ft wide2 Luggers + pickup truck. Same details as the Lugg Lite. Van: 8 ft+ long × 4 ft wide × 4.5 ft tall2 Luggers + van. Enclosed, so better for weather protection. King and California king mattresses will not fit. XL: 10 ft+ long

How much does a Lugg cost?

Lugg pricing depends on your vehicle type, labor time, mileage, and a variable booking fee. Mileage is calculated based on the distance between your stops, not the route your Luggers take. Traffic, detours, tolls, and ferries never affect your price. There's no minimum labor time, no hourly minimums, and no surge pricing — ever. Rates vary slightly by city. You'll always see an upfront estimate on lugg.com or in the app before you book. Standard Lugg pricingStandard Luggs are charged based on four things:Base fare — covers your crew arriving at the first pickup location. Varies by vehicle size

Does Lugg offer labor only moves?

Yes — Lugg offers labor-only moves. If you need movers but don't need a truck, labor only is your option. Your Luggers come to one location and help with the heavy lifting on site — no driving, no second stop. How to book a labor-only moveWhen you enter your first address in the Lugg app, you'll see a Labor Only tile pop up. Tap it and the app automatically sets your pickup and destination to the same address. From there, choose your crew size — select Lugg Pickup if you need two movers, or Lugg Lite if you just need a hand from one. Pick your time and book — same as any other Lugg. If you don

How do I tip or rate my Luggers?

You can tip and rate your Luggers directly in the Lugg app or on the Lugg website after your job is complete. Just go to My Luggs, select your completed Lugg, and you’ll see options to leave a rating, written feedback, and a tip. Already tipped and want to give a little extra? You can add an additional tip in the app.

When do I pay for my Lugg?

Payment for your Lugg is always handled through the app or website — so you'll never need to pay your Luggers in person. Accepted payment methodsCredit cardsDebit cardsApple PayGoogle PayLugg does not accept cash, prepaid cards, or digital payment platforms like Venmo or PayPal. When you're chargedYour payment method is charged after your Lugg is complete. For standard Luggs, your final total is based on the actual labor time and mileage from your trip. For partner store deliveries, the price is confirmed when you book. You can add or update your payment method anytime by going to Payment in t