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What to Look At Instead?

The domain name is what matters, not the padlock. Ask who you are connected to, not whether the connection is encrypted. Attackers register lookalike domains precisely because people check the padlock and skim the address. Better still, do not rely on inspection: reach important sites through your own bookmarks or by typing the address, rather than through links.

How to Fix It?

Work through these steps in order, starting with the simplest. In most cases one of the earlier steps resolves the problem, so there is no need to continue once it is fixed: Confirm Remote Desktop is still enabled in Settings > System > Remote Desktop on the host.

How to Prevent It in the Future?

Keeping Windows updated ensures you receive fixes for RDP regressions. For environments relying on Remote Desktop, testing updates before wide deployment helps catch connectivity issues before they disrupt remote access.

When to Call a Technician?

This is a suspension-settings matter rather than a fault, so a technician is not needed. Excluding the tool from suspension resolves it, which means keeping the tab active is entirely within your control through the settings rather than something the tool must be changed to provide. The tab was paused to save resources, not broken, so waking it is all that is required.

When to See a Technician?

Should the problem persist for more than a day despite trying every fix here, contacting Mobalytics support directly with screenshots will get you a faster resolution than continuing to guess.