Puvlio

How long does it take for my order to be delivered?

We strive to get your order to you as quickly as possible, but the average delivery time is between 5 and 14 days, depending on the product and supplier. There's an important reason for this: at Puvlio, we deliberately choose a more sustainable approach. Instead of fast shipping with a large ecological footprint, we work with a "made-to-order" and "optimized shipping" system.

Can I track my order?

Absolutely. Once your order has been shipped, you will receive a tracking link by email. Please note that it may take 1–4 days for the tracking

What if my product arrives damaged or defective?

In that case, please contact our customer service immediately via this contact form, preferably with photos or videos of the issue. We apply a customer-first approach: in most cases, we offer a free replacement or full refund. Since we work with "made-to-order" production and direct shipping, our partners check quality before dispatch — but damage during transport can unfortunately still occur.

How can I return a product?

If you are not satisfied with your purchase, you can return the product within 30 days of receipt. Please ensure the product is unused and in its original packaging. To request a return, contact our customer service via this contact form. We're happy to help! Once we have received and inspected your return, we will refund the purchase amount to your original payment method.