Quidget

What is Quidget and how does It work?

Quidget is an AI-powered support agent that answers up to 80% of common customer questions automatically. It learns from your website, FAQs, and uploaded resources, providing fast, accurate responses 24/7. For more complicated questions, Quidget passes the details to your team to handle.

What happens when Quidget can't answer a question?

It doesn't guess or make things up. If Quidget isn't confident in an answer, it passes the conversation to your team with the full chat history. Your customer never hits a dead end — they get a real person who already knows what was discussed.

How does human handoff work?

When Quidget needs help, it routes the conversation to a live agent through your helpdesk (Zendesk, Freshdesk), email, or Quidget's built-in live chat. Your team gets the full thread, so the customer doesn't have to repeat themselves. No forwarding, no lost messages.

Can I control what Quidget says?

Yes. Quidget only answers based on the content you provide — your website, docs, and FAQs. It won't go off-topic or invent information. You can also set custom instructions to guide its tone and behavior.

What types of questions can Quidget handle?

Quidget handles the repetitive questions your team answers every day — product details, pricing, how-to guides, shipping, account setup, and troubleshooting. It's built for the "how do I…?" and "where is my…?" queries that make up 80% of support volume. For anything more complex, it hands the customer to your team automatically.

How is Quidget different from other chatbots?

Quidget is quick to set up—no coding needed—and starts working in minutes. Unlike generic chatbots, it uses your content to give better answers and works as a hybrid solution: AI for repetitive tasks and human handover for more complex issues. It’s also backed by 14 years of customer support expertise, making it smarter and more practical for real business needs.

Do I need technical skills to set up Quidget?

No, Quidget is designed to be easy for anyone to set up. Just connect your resources, like a website or FAQs, and it’s ready to start helping your customers. You don’t need to know how to code or hire a developer.

Can I try Quidget for free?

Yes, you can try Quidget for free with basic features to see how it works for your business. If you need more advanced options, you can switch to a paid plan anytime.