Relay (US)

What are the carrier requirements to haul loads with Amazon?

In order to <a href="https://relay.amazon.com/blog/how-to-become-a-carrier-for-amazon-relay" data-cms-id="0000018e-f7c5-d6ae-a79e-f7ef9af00000" data-cms-href="https://relay.amazon.com/blog/how-to-become-a-carrier-for-amazon-relay" link-data="{&quot;cms.site.owner&quot;:{&quot;_ref&quot;:&quot;00000186-c3df-df43-a99f-f7df49970000&quot;,&quot;_type&quot;:&quot;ae3387cc-b875-31b7-b82d-63fd8d758c20&quot;},&quot;cms.content.publishDate&quot;:1713557061822,&quot;cms.content.publishUser&quot;:{&quot;_ref&quot;:&quot;0000018d-6807-d0eb-adef-fe0f30940000&quot;,&quot;_type&quot;:&quot;6aa69ae1-35be-30dc

What are the onboarding requirements for a driver to start hauling Amazon loads?

A carrier needs to invite their drivers to create a profile in the Relay app. Drivers will then need to complete identity verification by submitting a selfie and a photo of their driver’s license. Finally, drivers will need to provide details to initiate a background check - all drivers onboarding to Relay <a href="https://relay.amazon.com/blog/intro-to-amazon-relay/driver-eligibility-requirements-to-haul-amazon-loads" data-cms-id="0000019a-cc0d-d241-a59f-de0dd0d10000" data-cms-href="https://relay.amazon.com/blog/intro-to-amazon-relay/driver-eligibility-requirements-to-haul-amazon-loads" link-

What are the service level expectations?

Amazon requires that carriers ensure the highest level of safety and performance, including: Compliance with safety, DOT and insurance requirements. On-time delivery to delight our customer promise. Consistent tender acceptance. Execute loads using Amazon Relay technology. You can view our complete <a href="https://relay.amazon.com/blog/amazon-relay-performance-score" data-cms-id="00000190-279f-d920-a7d4-6fdff1780000" data-cms-href="https://relay.amazon.com/blog/amazon-relay-performance-score" link-data="{&quot;cms.site.owner&quot;:{&quot;_ref&quot;:&quot;00000186-c3df-df43-a99f-f7df49970000&q

What type of equipment does Relay accept?

Relay currently accept the following equipment types: Tractors: Day cab Sleeper cab Box trucks: 26' box truck with a functional tuck-under lift-gate 16' box truck with a functional tuck-under lift-gate Trailers: 48’ trailer 53’ dry van 53’ reefer 20’, 40’, and 45’ high cube containers (UIIA compliant)

When can I start moving loads?

Once we receive your company's completed application, the application will be approved or rejected within 1-3 weeks. Delays, if any, will be due to validation of insurance information. Amazon urges you to have all data ready prior to applying and reach out to your insurance provider in the event of any delays. Once your application is approved and you complete a few digital courses in <a href="https://relay.amazon.com/blog/intro-to-amazon-relay/amazon-relays-learning-center" data-cms-id="0000019c-261f-d7da-a9be-f63fc6420000" data-cms-href="https://relay.amazon.com/blog/intro-to-amazon-relay/am

When will I get paid for completed loads?

Payment cycle runs weekly from Sunday-Saturday. Everything completed before 23:59 Saturday will be paid out the following week on Friday.

Does Amazon tender loads through any third-party load boards?

Amazon <a href="https://relay.amazon.com/blog/whats-the-deal-with-double-brokering" data-cms-id="0000018e-af45-d432-adbe-efed0f6d0000" data-cms-href="https://relay.amazon.com/blog/whats-the-deal-with-double-brokering" link-data="{&quot;cms.site.owner&quot;:{&quot;_ref&quot;:&quot;00000186-c3df-df43-a99f-f7df49970000&quot;,&quot;_type&quot;:&quot;ae3387cc-b875-31b7-b82d-63fd8d758c20&quot;},&quot;cms.content.publishDate&quot;:1713303347649,&quot;cms.content.publishUser&quot;:{&quot;_ref&quot;:&quot;0000018d-6807-d0eb-adef-fe0f30940000&quot;,&quot;_type&quot;:&quot;6aa69ae1-35be-30dc-87e9-410da9e

How do I report suspicions of unauthorized access to my company’s account?

If you suspect any unauthorized access on your Amazon Relay account (e.g., unauthorized account setup, password/ e-mail/ user/ phone number/ bank account change), or any account security issue, you can contact us at [email protected] . Amazon does not request personal information like passwords, OTPs, and credit card numbers over phone or e-mail. Read more about <a class="Enhancement rte2-style-brightspot-rte-link-LinkRichTextElement rte2-style-brightspot-rte-link-LinkRichTextE