Records on Time

How will Records On Time save my law firm money?

With EHR Retrieval: When a provider is connected to EHR, there are zero medical provider fees. You pay only our flat $49.95 fee, which can be passed through to the client just like any other case expense. Firms save an average of ~$150 per record by eliminating provider fees alone. Faster delivery also accelerates demand packages and settlements, improving cash flow. With Traditional Retrieval: Even when EHR is not available, our $49.95 flat fee can be passed through to the client as a case expense. Instead of absorbing internal labor costs, your firm reallocates staff time to higher-value leg

How will Records On Time help increase the value of a lawsuit?

Faster records mean faster medical management, quicker demand preparation, and stronger negotiation leverage. Eliminating provider backlogs prevents case stagnation and keeps treatment documentation current. Our team handles the administrative burden of chasing records, freeing your highly trained paralegals to focus on activities that actually increase case value.

Is medical record retrieval your core competency?

Yes. Medical record retrieval is our sole focus. We handle retrieval exclusively for law firms and only for firms that operate within a fully integrated CMS environment. Whether through direct EHR access or traditional follow-up processes, our trained team manages the entire lifecycle of the request—from authorization to delivery—so your firm receives organized, indexed records directly inside your CMS.

What if my case management system isn’t integrated with Records On Time?

We have a dedicated development team that builds integrations with new case management systems at no cost to you. Our goal is 100% CMS integration so records, invoices, and communication logs flow directly into your workflow—whether retrieval is through EHR or traditional methods.

Can I control how much I want to pay for a medical record?

Yes. You can create a cost cap within your CMS—the maximum provider fee you are willing to approve without review. With EHR: There are no provider fees, so the cost cap is typically not triggered. You pay only the $49.95 flat retrieval fee. With Traditional Retrieval: If a provider’s invoice exceeds your cost cap, we generate a ticket inside your CMS and notify your case manager for approval. All communication and approvals are documented in your notes tab for a complete audit trail.

How long does it take to get my medical records?

With EHR: Records can often be delivered in 24 hours once client authorization is completed. If a provider is not connected to EHR or the client does not complete the portal authorization, the request automatically falls back to our traditional medical record retrieval process.

How fast is the retrieval process?

EHR Retrieval: Same-day delivery from 400,000+ connected providers once authorization is secured. Traditional Retrieval: Our average turnaround is approximately 21 days.

What happens if EHR is not available or the client does not complete authorization?

If a provider is not connected to EHR or the client does not complete the portal authorization, the request automatically falls back to our traditional medical record retrieval process. We then obtain records using standard HIPAA-compliant methods, including direct provider follow-up.