ScanQueue

What is ScanQueue?

ScanQueue is a digital queue management system that replaces paper sign-in sheets with a QR code waitlist. Customers scan a code at your door, join the queue from their phone, and get notified via WhatsApp or SMS when it's their turn — no app download required.

What is a digital queue system?

A digital queue system replaces the paper sign-in sheet with software that manages your waitlist in real time. Customers join from their phone (with ScanQueue, by scanning a QR code, no app needed), watch their live position, and get a WhatsApp or SMS alert when it's their turn, so they can wait anywhere instead of standing in line.

How does a QR code waitlist work?

You print a unique QR code and place it at your entrance. Customers scan it with their phone camera, enter their name and party size, and instantly join your digital waitlist. They can track their live position and estimated wait time from their browser while they wait wherever they like.

Can customers receive SMS or WhatsApp notifications?

Yes. ScanQueue sends WhatsApp messages first (free for your business), with automatic SMS fallback if WhatsApp isn't available. You can also trigger voice call notifications. Customers are notified the moment it's their turn, reducing no-shows by up to 30%.

Is ScanQueue good for events and pop-ups?

Absolutely. ScanQueue is a free event check-in app that handles high-volume events with hundreds of concurrent guests. The QR code check-in process takes under 15 seconds per person, eliminating long registration lines. Event organisers get real-time analytics on queue flow and wait times. Learn more at scanqueue.com/event-check-in-app.

What industries benefit from a QR code queue management system?

ScanQueue is used by restaurants, barber shops, hair salons, medical clinics, pharmacies, dental practices, retail stores, government services, schools, brand activations, music events, and conferences. Any walk-in or appointment-based business can use it. Each business gets its own branded queue page with customisable services and wait time estimates.

Does ScanQueue replace paper waiting lists?

Completely. Instead of shouting names or handing out buzzer pucks, ScanQueue manages your entire waitlist digitally. Staff see a live dashboard with every customer's status, wait time, and contact info. It's faster, more accurate, and customers prefer it.

How quickly can I set up ScanQueue?

Most businesses are live in under 10 minutes. Create an account, name your queue, print your QR code, and place it at your entrance. No hardware, no app installs, no IT support needed.