Sendcloud

What is shipping software?

A shipping software is a tool designed for e-commerce businesses to simplify the parcel delivery process. It connects online stores to carriers and offers features like label printing, multi-carrier delivery options, parcel tracking, return handling, and more. By having all these features in a single platform, a shipping software’s goal is to significantly reduce the time, effort, and cost of the parcel delivery process, making it an essential tool for e-commerce businesses.

Who uses shipping software?

Small businesses benefit from lower shipping rates and less manual work. Medium-sized companies can organize and scale their shipping process further. Large enterprises use shipping software to seamlessly connect carriers to complex logistics systems like a WMS, ERP, or marketplace.

Is shipping software a good fit for my business?

A shipping software helps you save time by reducing the manual work required to pick & pack orders, print labels, correct human mistakes, track orders, handle returns, and many more. It also helps to save money by shipping with the most cost-effective shipping method and carrier for every parcel, while also improving checkout conversion rates. Ultimately, using a shipping software allows you to take control of the shipping experience and customize it to improve customer satisfaction and brand awareness, which results in more repeat customers.

How does Sendcloud’s shipping software work?

You can use Sendcloud’s shipping software through a user-friendly interface or via the API. Once you set up your account, Sendcloud automatically imports your order details. This allows you to select a delivery option and create the shipping labels with a single click (in bulk or one by one). After a parcel is picked up by the carrier or dropped off at a service point, Sendcloud provides real-time tracking updates, which you can automatically send to your customers to keep them informed. If customers want to issue a return, Sendcloud allows them to do it via an automated portal, without any ma

What to look for in the best shipping software?

First, check the integrations and carriers they offer—does it integrate with your own shop system, can you ship with the carriers you want, and how broad is the choice of carriers to ship with? Look for features that make shipping easier (label generation, picking & packing support, customs document generation) but also the tracking and returns process. For example, does it offer a way to deal with returns in an automated way, or does it inform customers where their parcel is at, automatically? Last but not least, check the monthly subscription and if it accommodates a growing business startin

How much is shipping software?

You can use Sendcloud’s shipping software for free, or, if you need access to premium features, with a paid subscription. For a comprehensive comparison of features on each plan, check out our pricing page.