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Custom and personalized orders

✨ We do personalized and custom requests on our jewelry. ✨ Please follow the instructions in the "Personalization" fields for each product. ✨ For special design requests, please contact us via Etsy message, so we could review your request before placing your order. ✨ Please note that during busy seasons we cannot accommodate special requests.

Is your jewelry made of real precious metals?

✨ Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. When you receive your personalized Jewelry you’ll see that it has a stamp of authenticity on it. ✨ All our silver Jewelry is made of 925 sterling silver, and all our gold Jewelry is made of solid gold, with a purity level that is indicated on the item (9k, 10k, 14k or 18k).

Is your jewelry nickel free?

✨ All our products are 100% nickel-free, except for items made of white gold.

Care instructions

The following steps work for silver, gold, vermeil, gold-plated and rose-gold plated pieces. You will need a bowl, a toothbrush, mild detergent-free soap, a lint-free (soft microfiber cloth). ✨ STEP 1 : Soap Water Wipe each piece of jewelry between your soft cloth, to restore its natural shine. Then, mix a few drops of the mild detergent-free soap with warm water in a bowl. ✨ STEP 2 : Soak and Brush Soak your jewelry (one piece at a time) and then dip a light soft-bristled brush into the water mixture and gently scrub your jewelry. This will help to give each piece a thorough cleaning. ✨ STEP

Gift wrapping and packaging

✨ You can add a gift box and a personal gift message to every order! ✨ You can add it while you're in your shopping cart before proceeding to checkout. ✨ Your message will be printed on a card and placed in an envelope that will be included with your package ✨ Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling. ✨ Please make sure to go over the message to make sure everything is correct. ✨ As long as the order is not packed yet, we are able to make changes to the messages.

Cancellation & Changes

✨ Production of your personalized item will begin immediately after you have processed your order. ✨ If you change your mind about the inscription, we can accommodate changes up until the order is packed. Please note that any changes might add a few extra days to production that may result in delays of shipping and delivery. ✨ Due to the fact that each item is uniquely made for our customers and that we start production straight away, there is a 30% restocking fee for all cancellations and returns. ✨ If you have any issues with the product prior or after receiving it, please feel free to reach

Is there a warranty for your jewelry?

✨ Yes, of course! ✨ At My Name Necklace, our jewelry is made of high-quality materials and stones. ✨ All gold and diamond pieces include a 1 year warranty and all silver, gold plated, and rose gold plated items include a 6 month warranty. ✨ Please note the warranty does not cover lost or stolen cases.

How long will it take to receive my order?

Orders will be shipped within 5-8 business days after payment - this time doesn't include the shipping time. ✨ General times: ✨✨ standard shipping: from 5 to 20 business days ✨✨expedited shipping: from 1 to 7 business days ✨ Shipping time frames depend on the destination country & selected method. ✨ Please always check your cart for more detailed and updated shipping time frames before proceeding to checkout. ✨ The preferred shipping method can be selected at checkout. ✨ The shipping times mentioned above are only estimates, and can take longer depending on customs, security clearance times, a