Snap Returns

How does it work ?

Our process is as simple as it gets. Here's what you need to do complete a return start to finish. 1. Tell us what you're returning Use one of our auto-fill methods to easily upload all of your return details with the click of a button. 2. Schedule a pickup In the app select what day and time works for you, and we'll send a driver over to pick up your item! 3. We'll take it from here!

Who is returning my item?

The Snap Returns driver will complete your return in its entirety. Our drivers specialize in properly packaging and handling returns so we can assure you the item will stay safe and sound as it ships back to the seller.

What exactly do I need to do?

To complete a return from start to finish through Snap Returns, all you need to do is upload your return details (including the shipping label), schedule a pickup, and pay. After that, the driver will appear at your door in the scheduled time window, and once you give it to them your job is done! You don't need to package, print labels, or drop off the item anywhere.

Where do I put the return?

Our driver will come to your door to receive it right from you, or if you would like you can place the item outside- if so, just make sure to leave the driver a note inside the app!

When do I get my refund?

This depends on the company you are returning your item to. Check their return policy, typically this takes at least 7 business days.