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How to Fix It?

Work through these steps in order, starting with the simplest. In most cases one of the earlier steps resolves the problem, so there is no need to continue once it is fixed: For a forgotten PIN, click I forgot my PIN on the sign-in screen and verify with your account password.

When to Call a Technician?

If responses stall consistently on a stable connection at off-peak times, that may be a service issue worth reporting to support. A response that hangs despite a clean setup and light load points to a problem on the tool’s side rather than your connection, which their team can investigate once you have ruled out your own setup.

When to See a Technician?

If the pen does not register after reinstalling the driver, charging it, and replacing the nib, the pen itself may be faulty. Contacting the manufacturer is usually the best step, as a replacement pen is often available and the tablet itself may still be fine.

What Is Likely Causing It?

Private Wi-Fi Address rotates the phone’s identifier, and some routers with device-based rules handle this badly. iOS 18 prefers certain band and security combinations, and a router advertising mixed settings can confuse the handoff. An outdated router firmware version may not support features the phone now expects.