Step M

How does the payment process work? How can I protect myself before paying?

We understand that this is one of the most important questions for our clients. That’s why we offer several secure payment options.You can pay through escrow systems of freelance platforms such as Fiverr or Upwork (please note that these platforms may charge additional VAT or service fees). These platforms hold your payment securely and release it only after you confirm that you are satisfied with the work.If we fail to meet our obligations or you are not satisfied with the result, you can request a 100% refund through the platform.Alternatively, we can issue an official invoice for direct pay

What determines the cost of a project?

The project price depends on several factors:• the number of pages• design complexity• required functionality• whether the design is created from scratch or fully redesignedWe always offer custom pricing tailored to your business goals, technical requirements, and expectations — no generic packages, no hidden fees.

Will you add all my products to the store?

By default, we do not upload full product catalogs, as each store differs in the number of products, variants, and data structure.We will add sample products and fully configure the product template. You can then easily upload the rest using Shopify’s built-in admin tools.If you need full catalog upload, we can calculate and offer this service separately.

Will I be able to edit my website later without coding?

Absolutely.We build Shopify stores using fully customizable Shopify sections, allowing you to easily update text, images, and content directly from the Shopify admin panel — no programming required.

Can you redesign or improve my existing Shopify store?

Yes.We can redesign your current Shopify store using a new design, improve layout and structure, enhance performance, or modernize the UI — all while keeping your brand identity consistent.

Why choose Step Media instead of a large agency or a solo freelancer?

Large agencies often charge $20,000+ due to heavy overhead, multiple management layers, and long internal processes — even though the actual development is often done by the same specialists.On the other hand, solo freelancers may offer lower prices but often lack scalability, reliability, structured processes, and long-term support.Step Media combines the best of both worlds.You get agency-level quality, structure, and experience with direct communication, flexibility, and fair pricing.We work efficiently, without unnecessary overhead, provide clear timelines, fixed pricing upfront, and perso