SUN OUTDOORS

How do I add my browserless device?

To add a browserless device (smart TV, media streaming device, gaming console, etc.): Sun WiFi Basic Users Call guest support at (844) 786-9434 for assistance. Sun WiFi Premium Users Locate the MAC address of the device you’re trying to connect.

If I’m unable to get connected, what are some steps I can try on my own?

While inside your unit: Open your internet browser and type in start.sunwifime.com in the address bar.

Why does the WiFi connection or speed fluctuate sometimes?

The resort receives a set amount of speed from the internet circuit to be dispersed and shared via the WiFi network throughout the resort.

What should I expect when I call guest support for assistance?

A support team member will ask whether you’ve tried the basic troubleshooting steps listed above. If you have not, our team will walk you through basic troubleshooting steps for the device you are trying to connect. These steps may include forgetting the network, restarting the device, determining whether there is signal loss by asking you to attempt to connect outside.

Why can’t I get online with my Apple product after a software update?

In iOS 14, Apple added a MAC randomization feature which is enabled by default. Since the WiFi network uses your MAC address to recognize your device, this causes the network to possibly not associate your device to your account.