Supportive Services Agency LLC

What Is Durable Medical Equipment (DME)?

DME refers to medically necessary equipment prescribed by a doctor for use in the home.

What Services Does the CCP Cover?

Once enrolled, services are tailored to your individual needs.

What If You're Denied or Put on a Waitlist?

Illinois has historically had waitlists for CCP services during periods of high demand. If you're placed on a waitlist, do not stop pursuing other resources. A case manager can help identify interim services while you wait, and can also assist with appeals if you believe an eligibility denial was made in error.

When to Request a Medication Review?

Ask your loved one's doctor for a comprehensive medication review — sometimes called a "brown bag review" — at least once a year or after any hospitalization. Bring every pill bottle to the appointment. Many older adults are taking medications that were prescribed years ago and are no longer necessary, or that interact poorly with newer prescriptions.

When to Call 911 vs. Call the Doctor?

Families often feel unsure about when a symptom requires a 911 call versus an urgent message to the physician. In general, call 911 immediately for: chest pain, difficulty breathing, sudden weakness or numbness on one side, sudden severe headache, loss of consciousness, or uncontrolled bleeding.