Synapse Software

What happens to our data after our ITSM platform is decommissioned?

Without an archival solution, historical ITSM data typically becomes inaccessible once the platform is decommissioned, making it difficult to meet audit, compliance, and operational needs. Cortex Archive connects directly to your existing database and preserves access to records, attachments, relationships, and permissions—exactly as they existed in the original system—without requiring migration or data transformation.

Does Cortex Archive require us to migrate or transform our data?

No. Cortex Archive is designed to read your ITSM database backup or connected archive directly—without a mandatory migration project or wholesale data transformation before you can search and audit historical records.

Is Cortex Archive secure and compliant with audit requirements?

You keep Cortex Archive inside your security and residency boundaries, mapped to your controls for identity, encryption, logging, and segregation of duties—so audit evidence reflects how your organization already governs ITSM data.

How long does it take to get Cortex Archive up and running?

Most teams reach a meaningful pilot quickly by connecting to a scoped backup or snapshot; timelines depend on source readiness and validation scope, but implementations are built for days—not multi-quarter migration programs.