TalkPod

What is TalkPod?

TalkPod gives every product a pod, which is a conversational unit attached to that single product and connected to the brand's product data. The pod is reachable on the product label as a QR or NFC tag, on the brand's website as a chat widget, in store on a voice device or kiosk, and through WhatsApp. Customers ask the product directly and get an answer drawn from the data the brand already holds, in plain language.

How does TalkPod work?

Every product becomes its own pod, connected to whatever holds the brand's product information today (PIM, ecommerce platform, product data platform, product feed, or spreadsheet). Those pods then sit wherever customers happen to look: on the product label, on the brand's site, in store, through messaging. When a customer asks the pod a question, it answers as the product itself, drawing on the exact data the brand has provided.

What channels does TalkPod support?

Every surface where a customer might ask a question about a product. The product label as a QR or NFC tag, the brand's website as an embedded chat widget, in-store voice devices and self-service kiosks, WhatsApp messaging, and internal staff tools. There is one pod per product, and the data behind every channel is the same.

What types of businesses use TalkPod?

Businesses with complex product data, including B2B and trade distributors carrying tens of thousands of SKUs across plumbing, electrical, HVAC and building materials; specialist retailers selling technical products in audio visual, computing and smart home; and brands that need to make Digital Product Passport compliance data accessible to their customers.

Does TalkPod require new systems or data migration?

No. TalkPod connects to your existing product data wherever it sits, whether that's a PIM, a spreadsheet, a database, a CMS or a product feed. Your data doesn't move anywhere new, your team doesn't have a new system to learn, and the existing format is what we read.

How does TalkPod support Digital Product Passport compliance?

From 2027, products entering the EU will require Digital Product Passports covering origin, materials, sustainability and lifecycle data. Most businesses will bury this in PDFs nobody reads. TalkPod connects to this compliance data and makes it conversationally accessible. Customers can ask questions like 'where was this made?' or 'how do I recycle this?' and receive accurate, traceable answers drawn from the product passport.

How is TalkPod different from a chatbot?

Traditional chatbots sit on a homepage and answer generic questions from scripts. A pod sits on a single product and answers as that product, fielding the questions a buyer actually asks: where it was made, what it's made of, how to care for it, whether it's compatible with what they already own. The answers come straight from the product's underlying data, so the pod stays accurate and current without anyone writing a script for it.

How does QR and NFC scanning work with TalkPod?

TalkPod generates QR codes for your products. When a customer scans the code with their phone, TalkPod identifies the product and opens a conversational interface where they can ask any question about that specific product. No app download required. NFC labels work the same way with a tap instead of a scan.