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Will I have my own number to forward my calls?

If you use call forwarding from the telephone company, you will use our One Number Call Forwarding System. This system will recognize that your caller dialed your number that is forwarded to us and direct your caller to your account each time. Some organizations have a PBX system that takes their calls and sends them out to our service showing the call ID of one of their numbers rather than their caller.

Where is Tele-One Located?

Tele-One Communications is an East Texas Answering Service. Our operators work remotely. Together with our system redundancy, these remote operates located in diverse areas help us provide service when weather conditions might make getting to the office difficult or impossible.

How do we charge for our answering service?

There are several billing plans used by telephone answering services. Some will charge for every function they perform. They will charge for each call, message, call out, page, text, fax, e-mail and long distance call everyone pays the same amount for each of these. Sounds fair until you consider that one client's message may be just a name and number, while another requires a very detailed message.

Will our callers be placed on hold?

Here is the dilemma, you are on a line and another is ringing.