The Magic Brand

Does The Magic Box 3.0 require a subscription?

The Magic Box 3.0 does not require a paid subscription. However, in order to connect to the internet you need either a phone hotspot, car wifi, or sim card. Magic Mobile our own verified data SIM Card network we provide that gives you unlimited data. Every device has a pre-installed SIM card for easy setup and usage.

Will this work with my car?

Our core devices require a wired Apple CarPlay connection to work in your vehicle. Visit our compatibility page to check for your specific vehicle. The Magic Cam S500 will work with any vehicle equipped with a DC 12V outlet using for power.

Is this device easy to setup?

Most customers get it up and running within a few minutes. It’s plug & play with minimal setup required, similar to a new phone to establish basic settings.

How fast is shipping & where does it ship from?

Orders placed before 12am PST will ship the same day and once shipped, average delivery is 3-5 business days. Please allow 1-3 business days for order processing once label is generated. All other orders will ship the following day besides Saturday or Sunday. *International orders vary based on the shipping carrier selected at checkout.

I don’t know which device to get, what do I do?

Our 3 devices each have different functions & pricing. Check each product out and see which one fits your needs the best, if you still have questions reach out to our team here .

What if I don’t like the product & want to return?

Orders can be returned within 60 days from the date your order is fulfilled. To qualify for a refund, returned items must be in their original condition with no evidence of wear and tear. All components included in the original order must also be returned. Orders can be exchanged or returned for store credit within 60 days from the date your order is delivered. To qualify for an exchange, returned items must be in their original working condition with no evidence of wear-and-tear and purchased on the trymagicbox.com website. All accessories included in the original order must also be returned.

Can I purchase Magic Brands products on Amazon?

No, we’ve removed The Magic Box and The Magic Link from Amazon due to a surge of counterfeit knock-offs leaving customers disappointed. You can now find our genuine products exclusively at trymagicbox.com, and we’re always here to answer any questions you may have. We encourage customers to purchase our products on our website so we can guarantee quality and support.