VIRAL CONTENT LAB

Do you charge an account set up fee?

We only charge a small fee if you don’t have any social media channels set up and need help creating them.

How do I switch to a different plan?

You can change your plan anytime by notifying us at least 14 days before your billing date. This ensures we can adjust schedules, reallocate resources, and guarantee seamless service for you and all clients.

What is your refund policy?

At Viral Content Lab, client satisfaction is our first priority. We are always willing to accept feedback, start a conversation, or fix issues as they arise so you have the best possible experience. If you are not happy with our team’s work we offer up to two edits to make sure you are happy with our services.

How can I cancel the subscription?

We’re confident we’ll make great partners, but in the event, you would like to discontinue our services we will ask for 30 days’ notice. All subscription services require 30-day notice prior to the billing date. Please note the content is created two weeks prior to its publishing date to allow adequate time to plan and research posts for your social media accounts.

Before our content goes live, can I see it and approve it?

Of course. All of your content will be created in advance, and a full list will be sent to you detailing posts for the upcoming month.