Uncle Food

How do I place an order?

To access wholesale, you need to first create an account. Visit the registration page , enter your information, and click "Create". Once this process is completed, the registration will be considered valid and you can continue with your purchases. It's simple to do. You just need to: Select the desired products and add them to the cart using the appropriate button 🛒; Check the cart summary to ensure you haven't forgotten anything; Proceed to checkout by entering the necessary shipping details; Select your preferred payment method (bank transfer, credit card, or cash on delivery) 💳 and ent

I can't place an order on the site, how can I order?

If you're having trouble with your order, one of our consultants is always available to help you! You can request assistance via live chat by clicking the icon at the bottom right.

I can't access, how can I resolve this?

If you encounter difficulties, check the following points: Verify that you have completed the registration process; Correctness of the password; Ensure you are entering the credentials on the site unclefood.com If the problem persists, you can request assistance via live chat by clicking the icon at the bottom right.

I forgot my password, can I reset a new one?

If you lose your password, click on " Forgot Password " on the login screen . You will be sent an email with instructions to reset it. For further assistance, contact us in chat by clicking the icon at the bottom right.

A product I was looking for is not available in the catalog, what can I do?

On Uncle Food the catalog is constantly updated . You can still send us a list of desired products; if the quantity is significant, we will do our best to provide you with a quote. Availability is not always guaranteed, but we will do our best to meet your requests.

What are the shipping costs and times?

Shipping costs vary based on the order amount and, for Italy , they are about 7% of the total for orders over 140€ , while for orders of a lower amount the shipping costs are fixed at 9.90€. Shipping is free for orders over 500€. All shipments are entrusted to Bartolini ; it is not possible to request delivery via another courier. Standard delivery times are 5-7 working days from the date of payment credit. In special periods like Christmas, Easter, and Epiphany, slightly longer times may be required. For orders directed to France, Germany, Austria, Spain, the Netherlands, Belgium, and Croatia

Is it possible to pick up on site?

Yes, it is possible to pick up on site : our warehouse is located in San Valentino Torio, province of Salerno. Just select this option at checkout and contact us afterwards to arrange the pickup day.

Can I track the shipment?

Yes, once your order is processed, you will receive an email with the tracking to monitor the shipment.