Unicall.ai

How long does deployment take?

Most deployments go live in 4–6 weeks. We've had teams in full production in as little as 21 days. There's no rip-and-replace — Unicall works as an overlay on your existing infrastructure, so your current operations continue uninterrupted during rollout.

Does it work with our existing phone system (Cisco, Avaya, Genesys)?

Yes. Unicall works as an overlay on Cisco, Avaya, Genesys, and most major PBX/CCaaS platforms. You can also use it as a complete cloud-native replacement with enterprise-grade US numbers, VOIP, and dynamic routing included.

What about data security and compliance?

Unicall is SOC 2 compliant. All data is encrypted in transit and at rest. We do not use customer call data to train models. Enterprise contracts include BAAs for HIPAA-covered entities and custom data residency requirements.

What happens when the AI can't handle a call?

The AI routes complex or ambiguous calls to your human agents with full context already loaded — caller identity, intent classification, sentiment, and interaction history. Your agents pick up where the AI left off, with zero repeated explanation from the customer.

Can we start with a pilot before a full rollout?

Absolutely. Most enterprise customers start with a single call type or department — typically customer support or overflow handling. Once the results are proven (usually within the first month), teams expand to additional use cases.

What CRM and tools do you integrate with?

Unicall integrates with Salesforce, HubSpot, Zendesk, Shopify, and most major CRMs and helpdesk platforms via native connectors or Zapier. We also support custom API integrations for proprietary systems.

How do you ensure AI accuracy and prevent errors?

Every AI agent is trained strictly on your approved knowledge base — it will never improvise or hallucinate answers. Built-in guardrails flag low-confidence responses and route them to human agents. You get a live QA dashboard to monitor accuracy, sentiment, and escalation rates across every interaction.