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How do I link my NIN or BVN?

To link your NIN (National Identification Number) or BVN (Bank Verification Number), follow these simple steps: Open the app and go to your Profile page. Tap on Complete Your Profile to see the five verification steps. Under Identity Verification, choose either NIN or BVN as your verification method. Please note that these are the only two options we accept for identity verification.

How do I withdraw funds?

Withdrawing your funds is easy! Here’s how: Go to your Profile page. Select the Withdraw Funds option. Choose to either: Withdraw to your registered bank account (the one linked during sign-up), or Enter details for a different bank account on the same page.

Are there any withdrawal limits?

There are no specific limits on how much you can withdraw through the Boardman app. However, you can only withdraw the amount shown as Amount Withdrawable in your wallet. This rule ensures we comply with Anti-Money Laundering (AML) regulations related to the gaming industry.

How do I verify my profile?

To fully verify your profile and unlock all features, you need to complete five steps. Here’s how: Open your Profile page in the app. Tap Complete Your Profile to view the five required verifications. Complete the following: Email Verification SMS Verification Identity Verification (NIN or BVN) Set Transaction PIN Save Bank Account Once these are done, your profile will be fully verified with no restrictions.

What details are needed for bank account verification?

To verify and save your bank account, simply provide: Bank Name Account Number We’ll automatically retrieve and verify the Account Name associated with the account for you.

How can I contact customer support?

If you need assistance, feel free to reach out to us in the Contact Us section of the app. You can also get in touch via: Phone: +234 916 879 4397 Email: [email protected] We’re always happy to help!

Are there any fees for withdrawals or transfers?

No, there are no fees for withdrawal or transfers of your funds on the Boardman app.

What should I do if my transaction fails?

If a transaction fails, don’t worry! Contact our support team and provide the exact error message you received. This will help us quickly figure out and fix the problem. You can reach us through the Contact Us section of the app or via: Phone: +234 916 879 4397 Email: [email protected]