Milio

It’s my first inspection. What do I need to know before I get started?

For your first inspection, booking a quick call with our team is best. We are here to help and will walk you through setting up your account. From creating your first supplier and products all the way to booking your first inspection - our team will guide you through the process.

Will the factory receive a copy of the inspection report?

We are not sharing the report with your supplier without your approval. However, the inspectors will communicate with your supplier on the day of the inspection and mark defective items for attention. Also, you can always share the report with your supplier to provide more transparency and work on corrective actions.

How soon should I schedule my inspection with Milio?

Thanks to our digitised processes, we are very flexible when it comes to booking your inspection and can often accommodate inspections within 48 hours. Nevertheless, we advise our customers to book inspections 5 days in advance so that we can confirm the inspection date with your supplier on time.

When will I get my inspection report from Milio?

We deliver the report within 24 hours, including weekends. This means that you should receive the inspection results no later than 6 PM GMT on the following day. If we can foresee any delays or hold-ups, we will ensure to notify you upfront.

What are your payment terms?

We invoice you at the beginning of each month for the previous month. Depending on the number of inspection days you booked in the previous month you'll receive a volume discount