Versani

What is your return and exchange policy?

We offer a 30-day return policy for unworn items in original condition with tags and packaging. Custom or personalized jewelry may have different return terms, and we provide free return shipping for defective items.

How long does shipping take and what are the costs?

Standard shipping takes 3-7 business days within the US and Canada, with expedited options available. Free shipping is offered on orders over $150, and international shipping to Europe is available with extended delivery times.

Are your diamonds and precious stones certified authentic?

Yes, all our diamonds come with certification from recognized gemological institutes. Our precious and semi-precious stones are carefully sourced and authenticated to ensure quality and genuineness.

Can I resize my ring or wedding band after purchase?

Most of our rings and wedding bands can be resized within 2-3 sizes up or down. Rings with wood inlays or certain stone settings may have resizing limitations, so please contact us for specific guidance.

What materials do you use and how do I care for them?

We craft jewelry from silver, gold, platinum combined with wood, leather, stones, and diamonds. Each piece comes with care instructions, and we recommend avoiding water exposure for wood and leather elements.

Do you offer custom or personalized jewelry services?

Yes, we offer customization services for many of our pieces including engraving and material modifications. Custom orders typically take 2-4 weeks to complete and require 50% deposit upfront.

What payment methods do you accept and is my information secure?

We accept all major credit cards, PayPal, and financing options through approved partners. All transactions are processed through encrypted, secure payment gateways to protect your personal and financial information.