YaSM Service Management

What is YaSM?

YaSM starts from the insight that all established service management frameworks and standards such as ITIL®, ISO 20000, FitSM, COBIT®, SIAM™ and VeriSM™ follow a few basic principles. Once you are familiar with these principles, you can better sort out the huge amount of advice available and introduce clearly defined processes in your organization that everybody understands.

What makes the YaSM model different?

The YaSM model goes beyond high-level advice and offers detailed and accurate guidance for the analysis and improvement of service management processes. It's not presented as wordy, difficult-to-read documentation. Instead, we've designed a streamlined 'model' - a collection of process charts that are easy to read and navigate.

What do you gain from using the YaSM model?

Many organizations are aware of service management frameworks such as ITIL®. But they find it difficult to apply these concepts in practice. What's ultimately required to bring the concepts to life are processes that can be implemented easily, and with the YaSM model we provide detailed templates for such processes. Of course, we don't mean to say that service management processes are the same in every organization.