F.A. Dumont US Church Supplies

When will my order be dispatched?

Although we do our upmost to dispatch orders the same working day, all in stock items will be dispatched within 2-3 working days maximum. If the goods you order are not in stock, we will follow up the order with an email explaining the delivery timeframe.

Do you burn the Sanctuary Lights in the plastic casing?

Yes, the sanctuary lights are designed to be burnt as they are. There is no need to remove the candle from the plastic casing. The plastic is heat resistant and flame retardant.

How do I open an account?

You can register as a new customer at any time on our website. Once an online account is created you can amend billing and delivery details and place an order at any time. If you wish to place an order over the phone or via email, please contact our sales team and we will set up an account for you our end, then provide you with an account number that can be used in the future.

What is the returns policy?

We will be happy to replace any defective items. If an order is no longer wanted, or the wrong item is ordered, you can return it to us within a 14-day time period, and we will credit you once the order arrives back with us. Items returned without prior approval may not be credited to your account. Please contact us regarding any return inquiries, and we will assist you further.

Can I cancel or amend my order?

Orders can be cancelled or amended up until the time of dispatch. If the order hasn’t left our warehouse, we can of course make any necessary changes. If the order has been dispatched, we will still do our upmost to assist you with any changes that need to be made. Customer Service Monday – Friday 9am–5pm ETSaturday – Sunday Closed Call Us Tel: 401 214 2528 Get in Touch [email protected] Address F.A.