Flightright

What is the difference between compensation and ticket reimbursement?

Flight cancellations, delays, overbookings and missed connections regularly cause inconvenience to passengers. If the airline itself caused the problem, you as a passenger may be entitled to compensation should the disrupted flight fall under the EU Passenger Rights Regulation.

What am I entitled to in the event of a flight delay?

If your flight arrives at your destination more than 3 hours late, you may be entitled to compensation under EU law provided that the airline itself is responsible for the delay. Should the delay result in lengthy waiting times at the airport, the airline must provide you with free drinks and snacks. The entitlement to these care services is also provided for by the EU regulation.

What am I entitled to if my flight is overbooked?

To ensure that flights are as full as possible, it regularly happens that airlines overbook flights. If the airline informs you that your flight is overbooked and you cannot travel as planned, you can request a timely replacement flight or compensation or a ticket refund from the airline. If, in addition, you have to wait a long time at the airport, you are also entitled to care.

How much compensation am I entitled to for my problem flight?

The amount of compensation you are entitled to depends on the length of the flight. The price you paid for the ticket does not play a role in how much compensation you are entitled to. For short-haul flights (less than 1,500 kilometers), you are entitled to compensation of €250 per person under the EU Passenger Rights Regulation.

What rights do I have in the event of flight problems due to Covid-19?

If your flight cannot be operated due to a direct connection with Covid-19, e.g. a cancellation due to official restrictions, the airline must reimburse your ticket costs within 7 days. You do not have to accept a voucher.