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AI Visibility Scorecard
Freshworks
freshdesk.com · Technology
Well-positioned for AI search. The breakdown below shows where Freshworks is still leaving points on the table.
AI engines read this profile 10 times
ChatGPT · Meta AI · Perplexity · ChatGPT Search
#18,136 of 2,649,645 in Technology for AI visibility
7.1
/10
AEO Score
About Freshworks
from our crawl and measurement
Freshworks describes itself simply: "Freshdesk is an AI-powered customer service solution that’s easy to set up, simple to use, and built to boost agent productivity and deliver seamless customer experiences. Try it free!." Measured against the twelve signals AI engines rely on, it scores 7.1 out of 10, a strong showing.
Our crawl found structured data on the page (WebPage) and a readable heading structure. It is missing an llms.txt file and a sitemap.
AI crawlers have visited 8 times in our tracking, including PerplexityBot, OAI-SearchBot (OpenAI) and ClaudeBot (Anthropic).
The 6 signals AI reads
Higher is better · 0-10
Structured Data
3
Organization / LocalBusiness JSON-LD that AI can read.
Content Structure
8
Clear headings and answer-style content.
Entity Clarity
5
How clearly your brand identity reads to AI.
E-E-A-T Signals
Experience, Expertise, Authority, Trust
5
Experience, Expertise, Authority, Trust markers.
Technical AEO
6
robots.txt, llms.txt, and AI-bot crawl access.
AI Discoverability
9
Sitemaps and entity links AI can follow.
Off-page authority
How the web signals your brand to AI
Backlinks
10
Inbound links from other sites.
Domain Authority
6
Established authority for your domain.
Reference Presence
0
Not in AI knowledge graphs yet.
News & Press
5
Press and news coverage.
Community
8
Forum and community discussion.
Social Mentions
8
Social discussion and mentions.
What this score means
Your AEO score measures whether AI search engines - ChatGPT, Claude, Perplexity, Gemini - can actually read your site and cite it in answers. Roughly two-thirds of sites are invisible to them. At 7.1/10, Freshworks has a working base to build on - fixable, and the signals above are where to start.
Is this your brand?
The exact fixes for Freshworks
Which AI engines already crawl you
Weekly ChatGPT & Claude citation tracking
The AEO Checklist Every Small Business Owner Needs Right Now
Your potential customers are asking ChatGPT, Gemini, and Claude questions about your product category. These AI models are giving answers without sending traffic to your website. You're not losing rank. You're losing visibility entirely.
Continue reading in your free Engagemii portalFree signup unlocks the full article plus your personalized AEO fix list for Freshworks.
Source & Attribution
Scored by Engagemii on July 31, 2026. Methodology: engagemii.com/aeo/methodology
Source URL: https://engagemii.com/aeo/brands/freshdesk
Cite this score: Engagemii (2026). "AEO Score for Freshworks." Retrieved from https://engagemii.com/aeo/brands/freshdesk
Licensed under CC BY 4.0. You may reuse this data with attribution: a visible link to engagemii.com.
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