The Custom Boxes

How Would I Know The Current Status Of My Order?

To know the current status of your order, check your email where we send confirmation messages with tracking details at the time of order placement. Use the provided tracking number on the website to get the latest update about your order. Alternatively, you can also contact our CSRs. Our team can provide you with the most up-to-date information on your order. We feel pride in keeping our valuable customers aware of their current order status.

What Kind Of Packaging Products Can I Order From The Custom Boxes?

Just think of a thing you want to pack. You can get a customized box for it at The Custom Boxes. We offer a range of customizable packaging solutions including, display boxes, eco-friendly packaging, retail boxes, custom printed boxes, promotional packaging, custom inserts, cosmetic packaging, food packaging, custom labels and stickers, mailer boxes, and many more. Moreover, our specialized tailored packaging ensures to meet your particular product and branding needs.

Can You Print Inside The Boxes?

Yes, we can print inside the boxes. Whether you want to print the interior side of a shipping box, product box, or tuck-top box, we offer customizable printing options to meet your requirements and preferences. However, our brown Kraft boxes can stand tall among many. With the printing of just a simple and delicate logo, they are ready to set the stage on fire.

What If I Receive A Faulty/Damaged Product?

Our QC department is specially created to check the quality of our packaging boxes before shipping. So, there is the least chance of receiving any faulty/damaged product. But if it still happens, unfortunately, then we take responsibility to compensate you as maximum as possible. For this, you have to follow a proper procedure. Submit your complaints within 7 working days after receiving the order. Our team will contact you at your earliest convenience. Send us back the damaged quantity on your behalf and we will happily replace them.

What Is Your Standard Lead Time?

Our standard lead time is around 7- 10 working days. This lead time lacks transit time which is approximately 1-7 business days depending on your location. However, for complexly designed boxes and at extremely busy times of the year, some orders may take extra days. Your delivery date is estimated at the time of your order placement. If your order is time-sensitive then select our rush production option. It normally takes 4-6 business days for production.

Do You Offer Box Mock-Ups Before Actual Production?

Yes, we offer box mock-ups before actual production. We considered it necessary to ensure you how the actual product will look like. It also serves to visually showcase and test packaging designs before production. Moreover, we can send you a physical sample at a minimal shipping cost so that you can assess and approve the final packaging design. However, we provide free samples in bulk quantities.

Which Printing Method Do You Use To Print My Boxes?

To print your boxes we use versatile printing methods . Printing can play a significant role in enhancing the overall appeal of your boxes. We hold expertise in digital printing, screen printing, and offset printing methods. Choose the one that better matches your preferences. Moreover, you can also go for embossing, de-bossing, metallic coating, or UV foil stamping for elevated aesthetics. If you are confused about selecting the appropriate printing method for your boxes, contact us. Our experts can help you mitigate your worries and assist you in selecting the most suitable option.

How Do I Choose The Right Material For My Custom Boxes?

Choosing the right material for your custom boxes is a crucial decision because quality materials matter a lot in making your boxes sturdy and visually appealing. Start by understanding your own preferences and product requirements. Select from our wide range of available options such as cardboard, paperboard, Kraft paper, and many others. Our versatile and superior materials can assist you in achieving your desires and needs. Still, if you find it difficult, just contact our CSRs. They can provide you with assistance and make the selection process easy for you.